Frequently Asked Questions
Everything you need to know about DoMyShoot

DoMyShoot is an AI based product photography app that guides you to shoot your products and offers expert quality photos which meet guidelines for all eCommerce platforms.

You can simply download the DoMyShoot application from the App Store and Google Play Store: App Store: Play Store:

DoMyShoot is a free online service, accessible to all. Once you install the app on your smartphone, all you need to do is sign up and start shooting!

DoMyShoot offers professional ecommerce product photography and eliminates the need for studio shoots. With images for product listings, multiple shoot angles, and lifestyle templates, DoMyShoot helps drive engagement for your products across platforms.

Every new customer gets 10 DoMyShoot credits, absolutely free! These can be availed for both product listing images as well as lifestyle templates . You can use them to run a test shoot to understand the app and ensure our workflow and quality meet your requirements.

Unfortunately, no! You need an active mobile internet or WiFi connection to shoot your product images. This is so they can be sent to us for processing and creating your perfect image.

One hundred percent! DoMyShoot saves your images confidentially and never shares them with any other user or third party. All your product images are stored on our cloud storage.

Click on forgot password, and enter your registered mail address. An email should reach you helping you to login to the app. If you are not registered, register yourself with a new email ID and follow the steps mailed to you!

Click on your profile icon on the top right and then edit your name, phone number or billing details, as needed.

When you are logging in, click on forgot password. Then enter the email you registered with. You will get an email that will allow you to login and change your password.

Go to your profile, and click on your current plan. This will lead you to all the plans you can opt for on DoMyShoot. Click the one that best fits your needs, and go ahead to upgrade!

There is no option to change your email address. If you prefer to use another email address you will need to register yourself using the new email address.

On the login page, enter your registered email address and tap on forgot password and follow further instructions.

Click on your profile icon on the top right and then edit your language

Just click on your profile and select Log Out. To Log back in just enter your registered e-mail ID and password

Here are some steps you can follow: Double check if you’ve typed the address correctly Check your email’s spam or junk folder Refresh your email inbox Resend the email If all these steps do not work, write to

Once you purchase any credits, you will receive a mail on your registered email ID. Alternatively, you can click on the credits on your profile, and it will show you your invoice history.

The DoMyShoot app has an in-app purchase option for credits, which can be easily purchased with your Debit/Credit Card. Just go on the app and click on credits and choose your plan!

Click on your profile icon on the top right and then edit your name, phone number or billing details, as needed.

If your payment fails or doesn’t go through it’s usually a card issue. We request you to get in touch with your bank and request them for information on the same. Any failed payments on our site will not be charged to you.

In this scenario, contact your bank and inform them of the same. If the payment is done twice at our end, one of the payments will be refunded to you.

We have four main plans: Pay per use, monthly and annual subscriptions and an enterprise plan. More details are available on our pricing page.

Go to My Projects, here you will see both your completed product shoots and the in process images.

Should your product overlay not be available, choose Other Product from the dropdown menu. It will give you a grid line to guide you through the shoot. You will need to click all the images required to be shot within those lines. You can also raise a ticket with subject line “Overlay Required” to mentioning the product for which you need an overlay. Our team will do the needful within 48 hours.

First start a shoot, then select category. Then choose presets to select the marketplace.

To shoot for marketplaces open your app and select Shoot for Catalog, and choose the specific marketplace you are shooting for. Once you do this select the product type and name and get started!

Once you receive your image, choose from our wide gallery of templates to create your perfect instagram post!

No, you do not get charged to create adaptations

A 4G connection is good enough to upload image files. A wifi connection is even better. Keep in mind, uploading images can take time depending on the internet speed available

These lines help guide the angle of the shoot to ensure you get the best results possible. If it’s pink, it means you need to adjust the angle accordingly and green means you’re good to go!

Open your app and click on get started. Select a product category. Then select the subcategory and follow the in-app guide to shoot. To shoot for a particular marketplace, you can select presets.

Ensure that the product you want to shoot is clean and placed neatly in a well lit area. Open the mobile app and select the product category and subcategory so that you get the desired product overlay. Shoot.

DoMyShoot offers in-app guides that help you shoot product images with product category-specific guides. The app is easy to use and anyone, even an amateur photographer, can make use of it! Leave it to us to convert your images into high quality content :)

Yes! Read more here:

You don't need a high end mobile phone to get great images on DoMyShoot. As long as your camera is 8MP, you can get images to meet marketplace requirements.

Most of our templates are free, however some may require you to use credits to remove the watermark

Yes, you can share your brand template with us and we would be happy to upload them to the platform, FOR YOUR USE only. We can also customize some templates as per your request if you email us at with subject line “Custom Template Required” and a short brief of your requirement. There will be an additional charge for our designers to create custom templates.

To remove watermarks, you can use credits to purchase the template

Yes, you can get the images resized on the webapp

Yes, you can use any template for any product of your choice provided it matches the orientation of your product and theme

At the moment, no. However, one user can have multiple entities with different mail ID’s on their account.

At the moment only Indian phone numbers can be registered. However, you can register with any email ID from anywhere in the world as well.

You can pay via credit or debit card. If you are an Indian citizen, UPI is also available.

Yes, it is absolutely safe!

Yes, of course!

A standard charge of 1 USD per image applies.

You can select other products and click the images.

You can mail us on with your preferred guideline and we will be in touch with a customized solution.

As of now we do not offer this facility. However, you can write to us at with your requirements and if possible we will help with a solution.

Go to My Projects- finished images will show in the Completed section and images in processing will show in In Process.

You will get your images in 24 hours.

You can check My Projects and the Completed section.

Our images are delivered in jpeg format, but you can write to to request a custom template.

Write to us at and we will check why this is the case.

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